Database Reactivation Daily/Weekly Responsibilities

Database Reactivation KPI’s (What do we care about?)

1. Appointment rate:
   • 3% is minimum satisfaction
   • 5% is good!
2. Show Rate:
   • >50% is minimum
   • 60-70% is good!

Daily/Weekly Responsibilities:

• Campaign manager checks daily to make sure campaign is firing? If not, troubleshooot.
• Campaign manager checks conversation section. If there are unread/unresponded messages, send a message to client to respond.
• Campign manager checks client opportunities and schedules for appointment outcomes.
• Take screenshots and share results.
• Message client if they’re not marking appointment outcomes.
• Message them when their DR is done.

Client Accountability Document

• Transfer information from ^^ DR to checklist design.